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Return and Exchange Policy

Delivery Information

  1. Delivery for Karachi will take place in 2 to 3 working days after Order Confirmation Date
  2. Delivery for rest of Pakistan will take place in 6 to 7 working days after Order Confirmation Date
  3. All deliveries will be arranged through MNP or LCS (leopards courier services) or TCS (Tranzum Courier Services);
  4. You will get a confirmation SMS when your parcel is dispatched mentioning your Parcel Tracking number, courier company name and their contact number for further inquiry;
  5. Parcel will be seal packed when it will arrive at your mentioned address for delivery. You can only open the seal of the parcel after making payment;
  6. Please note that Statement mentioned in point # 5 is courier company's policy and not ours. We cannot force them to open the parcel before the payment is made. Therefore, argument on this point will only create frustation and waste your valuable time.
  7. Therefore you are requested to place your order only when you are agreed with the conditions mentioned above in order to avoid loss of time and delivery charges;


Return and Exchange

For any complain regarding order received, you should send the pic of the invoice that is pasted on flyer to 0345-9909052 (whatsapp only! no call no messages). After you send message it is our garantee that your issue will be resolve but due to high volume of messages on public numbers it is hard to respond quickly. You have to wait for reply but it is our garantee that we will resolve the issue. Thanks

  1. All returns and exchange will be entertained provided the required action is taken in 3 working days after receiving the order;
  2. Rs. 300 charges will be deduct on refund.
  3. Products without their tags will not be changed. Product needs to be returned in its original packing for exchange or refund;
  4. You are entitled to free of cost exchange only in case of an objective error / mistake / fault on our part;
  5. Examples of Objective error are wrong color, wrong product, clear defect (hole, rust etc), wrong quantity, wrong size tag etc;
  6. In case of an objective mistake on our part, please contact us immediately after receiving the order, our representative will ask for a picture evidence in case it is applicable (for example clear defect, wrong product). Please share this evidence at your earliest through WhatsApp;
  7. For objective errors on our part you will have to courier the parcel to our official address or come in person at our office for the same. As soon as we receive your parcel, we will issue the replacement;
  8. Subjective issues are also entitled to refund / exchange but in that case customer has to bear all the delivery charges of sending the product back to us and then getting the replacement; In case of refund Rs. 300 charges will be deducted;
  9. Examples of subjective issues are "I don't like the quality", "The watch size doesn't fits me", "I don't like the color, please change the color" etc.
  10. For subjective issues kindly contact us immediately after receiving the parcel and share your concern. Our representative will then share with you the shipping details on which you have to send the parcel to process refund or replacement;
  11. 100% refund is only applicable in the case of an objective error on our part and the replacement is out of stock, for example your ordered a BEN-001 and we sent you BEN-002 by error. Now if BEN-001 is out of stock and you are not interested in any other product then you are entitled to 100% refund.